Privacy Policy for Swiftable

Last update: 1 November, 2024

At Swiftable (a product of Overpowered Software Limited), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our software and services.

Information We Collect

We may collect the following types of personal information:

• Personal Information: Name, email address, phone number, and other contact details.

• Business Information: Business name, address, and other relevant business details.

• Usage Data: Information about how you use our software, including usage patterns, preferences, and device information.

How We Use Your Information

We use your personal information for the following purposes:

• Providing and Improving Our Services: To deliver our software and services, troubleshoot issues, and enhance user experience.

• Communicating with You: To send important notifications, updates, and marketing communications.

• Security and Fraud Prevention: To protect our systems and prevent fraudulent activities.

• Compliance with Legal Obligations: To comply with applicable laws and regulations.

Sharing Your Information

We may share your personal information with:

• Service Providers: We may engage third-party service providers to assist us in delivering our services, such as payment processors, cloud storage providers, and customer support providers.

• Legal Authorities: We may disclose your information to law enforcement or other authorities if required by law or to protect our rights.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

We use the information we collect for various purposes:

• Encryption: We use encryption technologies to protect sensitive data.

• Access Controls: We limit access to your personal information to authorized personnel.

• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

Financial Transactions and Security

All financial transactions within the Swiftable platform are processed securely by Stripe. Stripe is responsible for handling and securing all payment information. We do not store any sensitive financial data, such as credit card numbers, on our servers. For more information on Stripe's privacy practices and security measures, please refer to their privacy policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Rights

You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. Please contact us to exercise these rights.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]

Terms and Conditions for Use of Swiftable

Last update: 1 November, 2024

General Use

The Swiftable service is provided by Swiftable ("we," "us," or "our") to facilitate the purchase of event tickets, hotel rooms, and other products via third-party websites. By accessing and using this service, you agree to comply with these Terms and Conditions.

Payment Processing

• Stripe Payment Handling: All financial transactions through Swiftable are processed through Stripe's platform. Swiftable does not store or process any of your payment information directly. Stripe is responsible for ensuring the security and confidentiality of your payment details during the transaction process.

• Stripe's Policies: For more information on how Stripe handles payment data and privacy, please refer to Stripe's Privacy Policy and Terms of Service.

Processing Fee

• Non-Refundable Fee: A non-refundable processing fee will be applied to each transaction made via Swiftable. This fee covers the cost of transaction processing, system maintenance, and other related expenses. Please note that the processing fee is non-refundable, even if the purchased event ticket or hotel room is refundable according to the organizer’s policies. This fee is retained by Swiftable to cover operational costs associated with the transaction.

Refunds and Cancellations

• Refunds: If the event organizer or hotel allows for refunds, such refunds will be processed according to their individual policies. However, the processing fee will not be refunded under any circumstances.

• Cancellations: Should you wish to cancel your booking, you must do so in accordance with the event organizer’s or hotel’s cancellation policy. For refund or cancellation requests, please contact the event organizer or hotel directly.

Limitations of Liability

Swiftable is not liable for any errors, interruptions, or technical issues related to the use of Swiftable. While we take every reasonable step to ensure that Swiftable functions correctly, we make no guarantees regarding its availability or the performance of external websites and services.

Data Privacy

By using Swiftable, you consent to the collection and processing of your personal data as outlined in Swiftable's Privacy Policy. For payment information and processing, please refer to Stripe's Privacy Policy.

Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the effective date of the update.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of Swiftable shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Fair Use Policy for Swiftable

Last update: 1 November, 2024

General Policy

Swiftable is designed to be a robust and efficient tool for businesses. To ensure fair use and optimal performance for all users, we have established the following guidelines:

Acceptable Use

• Legitimate Business Use: Swiftable is intended for the legitimate business operations of our customers.

• Reasonable Resource Consumption: Users are expected to use resources in a reasonable manner, avoiding excessive or abusive usage.

• Compliance with Laws: All use of Swiftable must comply with all applicable laws and regulations.

Unacceptable Use

• Malicious Activity: Engaging in any activity that could harm, disrupt, or damage Swiftable or its infrastructure, including hacking, spamming, or DDoS attacks.

• Excessive Resource Consumption: Using excessive CPU, memory, or bandwidth resources that negatively impact other users.

• Illegal Activities: Using Swiftable for any illegal or unauthorized purpose.

• Data Scraping and Harvesting: Collecting data from Swiftable in an automated manner without explicit permission.

Enforcement

Swiftable (Overpowered Software Limited) reserves the right to monitor usage and take appropriate action, including but not limited to:

• Warnings: Issuing warnings to users who violate the Fair Use Policy.

• Service Restrictions: Temporarily or permanently restricting access to certain features or the entire service.

• Account Termination: Terminating user accounts that repeatedly violate the policy.

Changes to the Policy

Swiftable (Overpowered Software Limited) may modify this Fair Use Policy at any time. Any changes will be effective immediately upon posting.